The program is designed to feel quiet and natural on the family side, while staying light and dependable for the funeral home staff who begins it.
The goal is not more software. It is a year of steadier presence without adding another operational burden to your team.
At arrangement time, your staff enters the nine fields they already collect: dates, names, contact details, and relationship. The program begins from there.
Under thirty seconds. Nothing new to train beyond the intake itself.
We schedule and mail carefully timed pieces throughout the year. Each message is reviewed by a human, personalized for the family, and sent as your funeral home.
The family experiences it as your continued care, not as outsourced automation.
We keep the follow-through moving while you receive reporting, opt-out logs, and visibility into which families are currently in sequence.
The result is continuity for them and a steadier reputation loop for you.
No. Communications are sent under your funeral home's name and brand. The family experiences them as a continuation of your care.
When a family asks to stop, your staff records the opt-out on the case in your portal. Every pending and scheduled card is cancelled at that moment, and the action is logged with a timestamp and reason. If circumstances change, you can opt the family back in and remaining cards resume.
Cases involving sudden loss, child death, suicide, or other especially sensitive situations receive additional human review before anything is mailed.
Very little. Once the intake is complete, the year of follow-through continues quietly in the background while your team stays focused on current families.